Buffalo - Luchador Mask

Our shipping process typically consists of two stages: production and transit. Upon placing your order, please allow up to 7 business days for us to meticulously craft your high-quality mask. Once the production phase is complete, your order will be shipped promptly.

For orders being shipped to the United States, you can expect delivery within 5 to 9 business days from the date of shipment. However, please note that unforeseen circumstances such as customs delays or extreme weather conditions may occasionally impact delivery times.

For international orders to Europe, Australia, Canada, and Mexico, shipping times may vary slightly. On average, deliveries typically arrive within 7 to 16 business days from the date of shipment. Factors such as customs clearance procedures and local postal services may influence the exact delivery timeframe.

Rest assured, we strive to ensure timely delivery of your order and provide tracking information whenever possible, allowing you to monitor its progress every step of the way. Should you have any concerns or require further assistance regarding shipping, please don't hesitate to reach out to our customer support team for personalized assistance.

Our masks are meticulously handcrafted with precision and care in Mexico, where skilled artisans bring our designs to life using high-quality materials. Each mask undergoes a detailed production process to ensure exceptional quality and durability.

Once crafted, our masks are then shipped to a centralized warehouse located in the United States. From there, orders are fulfilled and shipped directly to our customers. This strategic setup allows us to streamline the shipping process, ensuring efficient delivery to destinations across the United States and beyond.

Rest assured, our commitment to quality craftsmanship remains unwavering, whether your mask is being created in Mexico or shipped from our warehouse in the United States. If you have any further inquiries regarding our production process or shipping procedures, please feel free to contact our dedicated customer support team for assistance.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your mask, we accept returns under the following conditions:

1. The mask must be unused and in its original condition, including any packaging and tags.
2. Returns must be initiated within 5 business days of the delivery date as indicated by the tracking information.
3. To initiate a return, please contact our customer support team with your order details and reason for return. We will provide you with instructions on how to proceed.
4. Once we receive the returned mask and verify that it meets the above conditions, we will issue a refund for the cost of the mask minus any applicable shipping fees. Please note that return shipping costs are the responsibility of the customer.
5. Refunds will be issued to the original payment method used for the purchase and may take up to 5-7 business days to process depending on your financial institution.

Please note that we are unable to accept returns for masks that have been worn, washed, or altered in any way. Additionally, we reserve the right to refuse returns that do not meet the above conditions.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team for assistance. Your satisfaction is our top priority, and we are here to help resolve any issues you may encounter.

We understand the importance of trust and transparency when it comes to online transactions. Rest assured, we are a legitimate business committed to providing our customers with exceptional masks and a great service.

Here's why you can trust us:

1. Established Reputation: We have built a solid reputation as a reliable and trustworthy provider of high-quality masks. Our commitment to customer satisfaction and integrity is reflected in the positive feedback and testimonials from our valued customers.
2. Secure Payment Options: We offer secure payment options, including credit card payments and PayPal. These payment methods are widely recognized for their robust security features and buyer protection policies. When you make a purchase through our website, your payment information is encrypted and protected against unauthorized access.
3. No Scams, Guaranteed: We do not engage in any fraudulent activities or scams. Our business operates with honesty, integrity, and transparency at all times. We value the trust of our customers and adhere to ethical business practices.
4. Payment Provider Protection: When you make a payment through your credit card or PayPal, you are further protected by the policies and protocols established by these payment providers. In the unlikely event of an issue with your transaction, you can rely on the dispute resolution mechanisms offered by your payment provider to seek resolution and reimbursement.

Your peace of mind is important to us, and we are committed to ensuring a secure and trustworthy shopping experience for all our customers. If you have any concerns or questions about our business practices or payment security, please don't hesitate to reach out to our customer support team for assistance. We are here to address any inquiries and provide the reassurance you need to shop with confidence.

help@iconmasks.com

Is my payment secure when purchasing from your website?